Service Information - Packeta

Services
Capabilities
Investigations & Claims

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxBxH (cm)	Max Weight (KG)**
Home	Home Delivery	BG, CZ, DK, EE, FI, HR, HU, IT, LT, LV, PL, RO, SE, SI, SK, UA	Overview	1	Mon-Fri	LxBxH> 120; L<70	15 kg
Pickup Point	PUDO Delivery	BG, CZ, EE, HR, HU, LT, LV, PL, RO, SI, SK	Overview	1	Mon-Fri	S:45x8x61 M:45x17x61 L: 45x36x61	15 kg
Pickup Point	BOX / Parcel Locker	LT, BG	Overview		Mon-Fri	S:45x8x61 M:45x17x61 L: 45x36x61	15 kg

* Transit times in business days from injection Czech Republic.
** Chargeable weight: Actual weight.
 

Service Point

• Max dimensions
  • Standard (HD): L+B+H>120 cm, longest side 70 cm, <15 kg.
  • Small Box: 45x8x61 cm, <15 kg.
  • Medium Box: 45x17x61 cm, <15 kg.
  • Large Box: 45x36x61 cm, <15 kg.

• Oversize are not allowed and will be returned to sender for double the outbound rate.

Capabilities

Changes / Modifications

For some final mile carriers, Packeta is able to make the following changes: 

• Address change
• Redirect to pudo
• Change of delivery day

COD - Cash on Delivery

Overview - COD

Failed delivery

In case of a failed Home Delivery the parcel will be redirected to a Pickup Point.
If a parcel is not picked up at the Pickup Point it will be returned to the sender after 7 days. Local variances apply.

Notifications & Tracking

Dependent on receiver country.

Investigations & Claims

Follow the steps in our article on how to initiate an investigation here: How to initiate an investigation.

Except where otherwise stated Packeta's terms and conditions apply.