Service Information - DHL Freight Sweden

Services
Capabilities
Investigations & Claims

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxHxW (cm)**	Max Weight***
Service Point	Pickup point	Sweden	1-3	1	Mon-Sat	L<150 &  L+Perimeter<300 Lockers: 68x48x60 cm	20 KG
Service Point Return	Drop off	Sweden	1-3	1	Mon-Sat	L<150 &  L+Perimeter<300	20 KG

*Transit times in business days from injection in Sweden.
** Min dimensions: 15x11x3,5 cm.
*** Chargeable weight: Highest of actual or volumetric weight (LxWxH (in meters) * 280).

• All parcels must be machine-sortable.
• Single parcel shipments only.
• Shipment must not contain Dangerous Goods.

Capabilities

Changes / Modifications

DHL Sweden offers the recipient the following options:

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Failed delivery

In case of a failed home delivery the parcel will be redirected to a Pickup Point.
If a parcel is not picked up at the Pickup Point it will be returned to the sender after 7 days.

Notifications & Tracking

DHL Sweden offers both App, email and SMS notifications.

Investigations & Claims

Follow the steps in our article on how to initiate an investigation here: How to initiate an investigation.

Except where otherwise stated DHL's terms and conditions apply.