Service Information - SkyNet

Services
Capabilities
Investigations & Claims

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxHxW (cm)**	Max weight (KG)***	DG/LQ
Tracked Packet (RPL)	Postal (Home, Mailbox)	Worldwide	Europe: 2-5 ROW: 5-12	1	Mon - Sat	60x40x40	2	Yes

*Transit times in business days from injection in The Netherlands.
**Min. dimensions and weight: 15x10 cm (label size) & 10 g.
***Chargeable weight: Actual weight.

Capabilities

The Tracked Packet service includes deliveries by the domestic postal carriers registered in UPU.
LQ is allowed, provided the shipments comply with UPU and IATA regulations.

Failed delivery

In case of a failed delivery, the item will be redirected to a post office.
If a parcel is not picked up at the post office, it will be returned. 
Lying time at post office is 7 days.

Notifications & Tracking

SkyNet provides a tracking link for each shipment. Depending on the local postal carrier, the recipient will receive delivery notifications directly from the carrier via SMS, email and/or app.

Investigations & Claims

Please be advised that postal shipments are handled without liability coverage for loss or damage. The postal solution does not provide any financial compensation in the event that a parcel is lost or damaged during transit.

Except where otherwise stated SkyNet's terms and conditions apply.