Service Information - InPost

Services
Capabilities
Investigations & Claims

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxHxW (cm)**	Max Weight (KG)***
InPost Parcel Locker	Locker	Poland	1-2	1	Mon-Fri	A: 8x38x64 B: 19x38x64 C: 41x38x64	25
InPost Fast returns	Return	Poland	1-2	1	Mon-Fri		25
InPost Courier Standard	Home	Poland	1-2	1(2)	Mon-Fri	L+H+W<220 L<120	30

* Transit times in business days from injection in Poland.
** Min dimensions: 10x15x1 cm.
*** Chargeable weight: Highest of actual or volumetric weight (LxWxH / 6000).

Capabilities

Changes / Modifications

InPost offers the recipient the following options:

• Home delivery: Redirect to a neighbour, a Paczkomat/locker or a Parcel Service Point.
• Locker: For an extra fee the lying time can be extended in the app by the recipient.

Failed delivery

If a parcel is not picked up at the locker within 48 hours, it will be returned to sender.

In case of a failed home delivery the parcel will be returned to sender. If it fails due to incorrect address, InPost will contact the receiver to clarify the address issue and do another delivery attempt. 

Notifications & Tracking

InPost offers both email and SMS notifications.
 

Investigations & Claims

Follow the steps in our article on how to initiate an investigation here: How to initiate an investigation.

Except where otherwise stated InPost's terms and conditions apply.