Service Information - PostNL

Services
Capabilities
Investigations & Claims

 

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxHxW (cm)**	Max Weight (KG)***
Collo	Home Delivery	NL, BE	1-2	1	Mon-Fri	95x70x58	31,5
Letterbox	Home Delivery	NL	1-2	1	Mon-Fri	38x26,5x3,2	2
Collo	PUDO	NL	1-2	1	Mon-Fri	95x70x58	23
Collo	Return	NL, BE	1-2	1	Mon-Fri	95x70x58	30

* Transit times in business days from injection in The Netherlands.
** Min. dimensions: 10x1x10 cm. Min dimensions for Letterbox: 14x9 cm.
*** Parcels weighing >23 kg must be labeled with two clearly visible "heavy parcel" labels (https://verpakkingen.postnl.nl/zwaarpakket-label.html). The labels must be placed on opposite corners of the parcel. Please contact your account manager for ordering the labels.
*** Chargeable weight: EU parcels are charged actual weight and Non-EU parcels are charged highest of actual or volumetric weight (LxWxH (cm)/6000).

Capabilities

Changes / Modifications

In MijnPostNL the recipient has the following options:

• Redirect to Pudo
• Leave in safe place
• Leave with neighbor
• Change delivery day

Failed delivery

In case of a failed home delivery the parcel will be redirected to a Pickup Point.
If a parcel is not picked up at the Pickup Point it will be returned to the sender after 7 days.

Notifications & Tracking

PostNL offers both app and email notifications.

Investigations & Claims

Follow the steps in our article on how to initiate an investigation here: How to initiate an investigation.

It is not possible to raise a claim on the Letterbox service.

Except where otherwise stated PostNL's terms and conditions apply.