Service Information - FedEx

Services
Capabilities
Investigations & Claims

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxHxW (cm)	Max Weight (KG)**
UK24	Home Delivery	UK	2-4			L<150 & Perimeter+L<250	30
UK48	Home Delivery	UK	2-4			L<150 & Perimeter+L<250	30
RM24	Home Delivery	UK	2-4			L<150 & Perimeter+L<250	30
RM48	Home Delivery	UK	2-4			L<150 & Perimeter+L<250	30
Hermes Sunday	Home Delivery	UK	2-4			L<150 & Perimeter+L<250	30
Pudo1 / TPWP	Pickup Point	UK	2-4			L<150 & Perimeter+L<250	30
ToDoor1 / CBEC	Home Delivery	UK	2-4			L<150 & Perimeter+L<250	30

* Transit times in business days from injection in The Netherlands
**Chargeable weight: Highest of actual or volumetrical weight (LxWxH (cm) / 6000).

ToDoor1 / CBEC: Parcels up to 5 kg. will be delivered with Royal Mail in the UK. Parcels above 5 kg. will be delivered with FedEx in the UK.

Pudo1 / TPWP: Parcels will be delivered with EVRi in the UK.

Capabilities

Changes / Modifications

Fedex offers the recipient the following options:

• Home Delivery: Change of delivery day

Failed delivery

• In case of a failed delivery the shipment will be returned to the sender.

Customs Clearance

FIC is by default a Business to Consumer service, as such all shipments are imported to private individuals and conducted under bulk processes. Fundamentally, this solution is a shipper billed DDP service (EU to UK / UK to EU) where duty and import VAT on high value shipments (>135 £) will always be billed back to the shipper post-import. Unless the shipper is setup (upon request) as the IOR with PVA applied.

Where a shipper wishes to have their registered entity as the importer, it must be requested and implemented prior to any parcels being shipped, else the above applies.

Investigations & Claims

Follow the steps in our article on how to initiate an investigation here: How to initiate an investigation.

Except where otherwise stated FedEx' terms and conditions apply.