Service Information - Posti

Services
Capabilities
Investigations & Claims

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxHxW (cm)**	Max Weight (KG)***
PostPaket/ Postal Parcel	Pickup Point	Finland	1-2		Mon - Fri	100x60x60, Perimeter+L < 300	25
Home Parcel	Home delivery	Finland	1-2		Mon - Fri	100x60x60, Perimeter+L < 300	25
Small Parcel/ Small Parcel to Door	Mailbox or To Door delivery	Finland	2-5		Mon - Fri	Mailbox: 35x25x3 To Door: 38x38x28	Mailbox: 2 To Door: 4
Postal Parcel Baltics	Pickup Point	EE, LV, LT	1-3		Mon - Fri	59x60x36	30
Return	Return	Finland	1-2		Mon - Fri	Perimeter+L < 300	25
Postal Parcel Baltics Return	Return	EE, LV, LT	1-3		Mon - Fri	59x60x36	30

* Transit times in business days from injection in Finland
** Minimum dimensions 15x15x1 & 0,1 KG 
*** Chargeable weight: Highest of actual or volumetric weight (LxWxH (in meters) x 250).

Capabilities

Changes / Modifications

Posti offers the recipient the following options:

• Postal Parcel: Via the OmaPosti app the recipient can change the pickup point or order a home delivery (with a fee).
• Home Delivery: The recipient can select the delivery date and time window.

Failed delivery

In case of a failed home delivery or if a "Small Parcel" item exceeds maximum dimensions the parcel will be changed to a "Postal Parcel" and redirected to a Pickup Point. 
If a parcel is not picked up at the Pickup Point or locker within 5 days it will be returned to the sender. 

Notifications & Tracking

Posti offers both App, SMS and email notifications.

The recipient will receive a notice of arrival by SMS and email and in OmaPosti. If the item is not picked up, a reminder message will be sent on the fourth day.

Investigations & Claims

Follow the steps in our article on how to initiate an investigation here: How to initiate an investigation.

Except where otherwise stated Posti's terms and conditions apply.