Service Information - bpost

Services
Capabilities
Investigations & Claims
Temporary fuel surcharge

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxHxW (cm)**	Max Weight***
Bpack 24/7	Locker	Belgium	1-2	1	Mon - Sat	58x42x31	30 KG
Bpack 24h Pro	Home delivery	Belgium	1-2	2	Mon - Sun	L<150 & L+Perimeter<300	30 KG
Bpack@bpost Pro	Pickup point	Belgium	1-2	1	Mon - Sat	L<150 & L+Perimeter<300	30 KG
Bpack Easy Retour	Return	Belgium	1-2	1	Mon - Sat	As outbound delivery	30 KG

* Transit times in business days from injection in Belgium.
** Min dimensions: Width 11,2 x Length 14,5 cm.
*** Chargeable weight: Actual weight + surcharge for every “missing kg” of parcel density below 120 kg/m3. 

Note: From 21st of September 2024 every webshop in Belgium must offer at least 2 different delivery options (home + PUDO). Read this article for more info.

Capabilities

Changes / Modifications

Bpost offers the recipient the following options:

• Address change
• Leave in safe place
• Leave with neighbor

Failed delivery

In case of a failed home delivery the parcel will be redirected to a Pickup Point.
If a parcel is not picked up at the Pickup Point it will be returned to the sender after 14 days.

Notifications & Tracking

Bpost offers both App and email notifications.

Investigations & Claims

Follow the steps in our article on how to initiate an investigation here: How to initiate an investigation.

Except where otherwise stated bpost's terms and conditions apply.

Temporary fuel surcharge

Due to the current situation in the Middle East, bpost is introducing a temporary fuel surcharge, which will apply from May 1, 2026.

The surcharge is activated when the average monthly price of diesel in Belgium exceeds €1.80/L. In that case, a surcharge is applied based on the average diesel price of the previous month, as published by the European Commission. This mechanism allows bpost to adjust the rates in a transparent manner to the evolution of energy costs.

This surcharge is temporary and will evolve depending on market conditions. It is automatically adjusted, both upwards and downwards, according to the evolution of the diesel price.  

*Taking into account the publication dates of the prices in the Weekly Oil Bulletin (https://energy.ec.europa.eu/data-and-analysis/weekly-oil-bulletin_en), the average diesel price in Belgium, including taxes, for the month of March will serve as the basis for determing the fuel surcharge for the month of May (and so on for subsequent months).