Service Information - GLS Denmark

Services
Capabilities
Investigations & Claims

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxHxW (cm)**	Max Weight (KG)***
Private Delivery	Home Delivery	Denmark	1-2	1	Mon - Fri	L<200 & L+Perimeter<300	30
Shop Delivery	Pickup Point	Denmark	1-2	1	Mon - Sat	L<200 & L+Perimeter<300	20
Shop Return	Drop off	Denmark	1-2	1	Mon - Fri	L<200 & L+Perimeter<300	20

* Transit times in business days from injection in Denmark.
** Min dimensions: 10x15x1 cm.
*** Chargeable weight: Actual weight.

Capabilities

Changes / Modifications

GLS Denmark offers the recipient the following options on Private Delivery:

• Redirect to Pickup Point
• Leave in safe place
• Leave with neighbour
• Change delivery day

Failed delivery

In case of a failed home delivery the parcel will be redirected to a Pickup Point.
If a parcel is not picked up at the Pickup Point it will be returned to the sender after 7 days.

Notifications & Tracking

GLS Denmark offers both App, email and SMS notifications.
Reminders for Parcelshop pickups are only sent in the GLS app.

Investigations & Claims

Follow the steps in our article on how to initiate an investigation here: How to initiate an investigation.

Except where otherwise stated GLS' terms and conditions apply.