Service Information - DHL Poland

Services
Capabilities
Investigations & Claims

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxHxW (cm)**	Max Weight***
Parcel	Home	Poland	1-3	1/2	Mon-Fri	120x60x60 L<200 &  L+Perimeter<450	31,5 KG
Parcel Economy	Pickup point	Poland	1-3	1	Mon-Fri	ServicePoint: 80x60x60 Locker: 64x38x41	25 KG
Parcel Return	Pickup point	Poland	1-3	1	Mon-Sat	ServicePoint: 80x60x60 Locker: 64x38x41	25 KG
Parcel Return	Home Pickup	Poland	1-3	1	Mon-Fri	120x60x60 L<200 &  L+Perimeter<450	31,5 KG

*Transit times in business days from injection in Poland.
**Min. dimensions: 15x11x1 cm.
***Chargeable weight: Highest of actual or volumetric (LxWxH cm /4000).

Capabilities

Changes / Modifications

DHL Poland offers the recipient the following options:

• Redirect a shipment - change place or date of delivery.
• Labelless return. No need to print the return label - a return code can be generated online from the return label/shipment no.

Failed delivery

In case of a failed home delivery the parcel will be redirected to a Pickup Point. 
If a parcel is not picked up at the Pickup Point it will be returned to the sender after 2 days.

Notifications & Tracking

DHL Poland offers both app, email and SMS notifications.

Investigations & Claims

Follow the steps in our article on how to initiate an investigation here: How to initiate an investigation.

Except where otherwise stated DHL's terms and conditions apply.