Service Information - Asendia Connect

Services
Capabilities
Investigations & Claims

Services

Service name	Type	Destination	Transit times*	Attempts	Days	Max LxHxW (cm)**	Max Weight (KG)***
e-PAQ Select Mailbox+	Mailbox+ (Swiss Post)	Switzerland	2-3	1	Mon - Fri	Format B: 35,3x25x3 Format N: L<60 &  L+Perimeter<90 Format L: 100x60x60	Format B+N: 2 Format L: 30
e-PAQ Returns	Return	Switzerland	2-3	1	Mon - Fri	As outbound delivery	30

*Transit times in business days from injection in The Netherlands.
** Min dimensions and weight: 15x11x1 cm, 10 g.
*** Chargeable weight: Actual weight.

The Return solution requires a domestic return address, which is provided by the customer. Further handling after delivery to this address is managed by the customer. 

Capabilities

Changes / Modifications

Via "MyConsignment" Swiss Post offers the recipient the following options:

• Receive SMS & email notifications
• Redirect parcels
• Define delivery including pick-up point delivery
• Define time windows
• Define deposit place
• Issue authorisation to avoid having to sign for parcel
• Manage failed deliveries

Failed delivery

If the parcel does not fit into the mailbox it will be:

• Delivered to the recipient directly or a person living in the same household
• Handed over to one of his neighbors
• Deposited at the entrance of the house or another suitable location
• Delivered to the nearest post office where it will be held and available for pick-up for 1 week.
  • A pick-up note is left in the recipient’s mailbox advising them of where they can pick-up the parcel.
  • If a parcel is not picked up at the branch it will be returned after 7 days.
  • The recipient can extend the deadline or order a second delivery with Swiss Post via "MyConsignments".

Notifications & Tracking

Swiss Post offers both app, email and SMS notifications. 

The shipments will be scanned when they arrive in Switzerland and at the delivery point. The tracking number ensures a seamless track and trace as well as a unique ID for customs clearance. 
Tracking page: https://www.post.ch/en/receiving-mail/track-consignments

Customs clearance

Asendia offers customs clearance solutions and invoices duties and taxes to the customer. Parcels are injected in Swiss Post network customs cleared. Recipients do not have to pay any import taxes at reception of the item.

In addition to the provided data a commercial invoice is required. The customer is responsible for ensuring that the documents comply with the shipments. Customer's own format of bulk commercial invoice is allowed after confirmation.

As soon as the item is custom cleared, Swiss Post will provide the import documentation (XML format) by email to customer.

Investigations & Claims

Follow the steps in our article on how to initiate an investigation here: How to initiate an investigation